Refund policy

Pre-order cancellations

Pre-orders are paid in full at checkout and ship later. The dispatch date is currently unconfirmed, and items may ship in different batches.

You can cancel a pre-order item at any time before it is dispatched for a full refund of that item. If your whole order is cancelled before dispatch, we will also refund the delivery charge. For an order that has partly shipped, you can still cancel the items that have not been dispatched.

To cancel, email traxapparel@hotmail.com with your order number and the items you want to cancel. Approved refunds are returned to the original payment method; your payment provider determines when the funds appear.

Problems with an item

If an item is faulty, damaged, incorrectly supplied or does not match its description, contact us at traxapparel@hotmail.com with your order number and details of the issue. We will help arrange the appropriate remedy and any return instructions.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund or other remedy under that law. Nothing in this policy excludes, restricts or modifies those rights.

Other return requests

For a change-of-mind or size-change request after dispatch, please contact us to discuss the available options before sending an item back. This does not affect your rights under the Australian Consumer Law.